Pet Care Management Masterclass – The Encore!

Our first event was such a success, we’ve added an additional event!

You’re invited to join us for an exclusive event designed to empower and educate pet care leaders like yourself: the Pet Care Management Masterclass.

Hosted by Dan and Mallory Poirier of PackPro Training™ along with Phillip Paris of Leadership REVolution™ and Phillip Paris Consultants, this 2-Day event is designed by pet industry professionals just for you.

Taking place at the Pack Pro Training facility, located at 6517 Transit Road, Bowmansville, NY, this two-day gathering promises to equip you with the essential knowledge and skills needed to thrive in today’s pet care industry.

Dates: September 9th – 12th, 2024 (Two Full Days of Sessions)

Location: Pack Pro Training, 6517 Transit Road, Bowmansville, NY 14026

2 Miles from the Buffalo Niagara International Airport!

During the Pet Care Masterclass, you’ll have the opportunity to immerse yourself in a diverse range of topics aimed at elevating your expertise and leadership in the pet care industry.

Further, several topics will be offered twice so that each attendee can attend all sessions of the course over the 2 days. Some sessions are selected by attendee and others are as a whole group.

Dog Daycare Group Management:

Spend time training at Fetch n’ Catch, the facility in which PackPro Training was born and filmed. Explore effective strategies for managing group dynamics in a dog daycare environment, ensuring the safety and well-being of all dogs and staff. This hands-on event allows attendees to gain valuable insight into how to effectively and safely manage dog social groups with a focus on teaching attendess how to effectively share this information back at their home facility.

Finance 101 for Pet Care Leaders:

Gain valuable insights into financial management principles tailored specifically to the pet care industry, empowering you to make informed decisions that drive business success. As leaders, you have a very important role in how well a facility runs financially. During this session, Phillip will provide attendees with some fantastic financial knowledge and principles so that attendees fully understand their role in the financial success of a their facility. This will not be a boring “financial” class!

Essential Leadership + Managing Poor Performers for Pet Care Leaders:

This is a comprehensive course designed specifically for professionals in the pet care industry. This program equips participants with fundamental leadership skills and effective strategies to manage and improve underperforming team members. Through interactive sessions, real-life scenarios, and practical tools, attendees will learn how to inspire their teams, foster a positive work environment, and address performance issues with confidence and empathy. Ideal for pet care facility owners, managers, and supervisors, this course aims to enhance leadership capabilities and ensure operational excellence within your pet care facility.

Recruiting, Hiring, Training, & Retaining:

Learn best practices on finding quality candidates, efficient interviewing, and hiring. Once hired, learn how to how to onboard efficiently, clearly set your expectations, and set your new hire up for success.

How to Start and Launch a Successful Dog Daycare Enrichment Program:

Receive step-by-step guidance on conceptualizing, planning, and launching a dog daycare enrichment program that enhances the overall experience for canine guests. Learn effective strategies for implementing enrichment activities, such as interactive play sessions and mental stimulation exercises, to ensure the well-being and happiness of the dogs under your care.

Additionally, discover the incorporation of Puppy Kindergarten programs, providing essential socialization and training for young pups, to enrich the offerings of your daycare facility and cater to a broader clientele.

5 Star Customer Service – Why it Matters

Join our comprehensive course designed to elevate your client interactions and ensure the highest level of satisfaction for pet owners. This engaging program covers essential topics such as understanding customer expectations, effective communication, handling difficult situations, and building lasting trust with clients. Through interactive sessions, real-life case studies, and practical tools, you will learn how to create a customer-centric culture, leverage technology for better service, and continuously improve based on client feedback.

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💥 NEW Add-On 💥:

Enhance your conference experience with our exclusive ✨ New Dog Evaluation Workshop ✨, taking place on Monday before the Meet & Greet conference kickoff.

For just $99, join us for an immersive and informative session designed to elevate your New Dog Evaluation skills.

What You’ll Experience:

Daycare Dog Evaluation Process: Get a firsthand look at our new dog evaluation process. Observe our expert team as they conduct assessments, ensuring a comprehensive understanding of each dog’s behavior, as well as the owner’s wants/needs.

Real-Life Evaluation Case Studies: Dive into real-life case studies to see our evaluation process in action. Learn from practical examples that showcase a variety of scenarios, providing you with valuable insights and knowledge.

Client Communication Strategies: Discover effective communication techniques for interacting with clients before and after the evaluation. Learn how to set expectations, deliver results, and maintain positive relationships with pet owners.

Why Attend?

This add-on is perfect for pet care professionals looking to enhance their evaluation skills, improve client communication, and gain a deeper understanding of the daycare dog assessment process. Don’t miss this opportunity to learn from the best in the industry and take your skills to the next level.

Date: Monday

Time: 1pm-4pm

Spaces are limited, so be sure to reserve your spot today!

** If booking the New Dog Evaluation Workshop, please ensure travel gets you to Buffalo on time to be able to make it to Fetch n Catch by 1 PM start time . This workshop is BEFORE the Meet and Greet **

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The Pet Care Masterclass also offers unparalleled networking opportunities, allowing you to connect with fellow industry professionals, share insights, and foster collaborations that can propel your career or business forward.

But that’s not all! We’re excited to announce that there will be fun, social outings with your peers. We will be hosting a welcoming happy hour to kick things off.

Also, all breakfasts are included as well as a fun outdoor BBQ for lunch one day. We’ll conclude the event with a chance to experience Niagara Falls as a team.

Don’t miss out on this exceptional opportunity to expand your knowledge, grow your network, and stay ahead in the ever-evolving pet care landscape.

Who are your hosts?

Dan Poirier / Mallory Poirier

Dan and Mallory bring over a decade of expertise in dog daycare, staff training, and business ownership to the table. Cousins and life-long friends, they have experience of more than 10 years in the pet care industry and they have honed their skills in every aspect of the industry.

They are renowned speakers at seminars and conferences nationwide, covering crucial topics such as employee hiring, firing, training, and retention, as well as company culture and facility management.

Impressively, their staff turnover rate stands at a remarkable 80% less than the industry average. Through their consulting firm and the creation of Pack Pro, Dan and Mallory are dedicated to sharing their wealth of knowledge and empowering businesses like yours to thrive in the pet industry.

Phillip Paris

Phillip Paris is the dynamic force behind Phillip Paris Consultants. With a passion for teaching leadership principles, Phillip is the co-founder of Pet Business REVolution and the visionary behind Leadership REVolution™. Through workshops and online education, he’s dedicated to reshaping the pet care industry.

Drawing from extensive experience across the U.S. and Canada, Phillip’s insights are rooted in hands-on work with pet care professionals. With over a decade of owning a pet resort, he’s gleaned invaluable lessons from leadership, company culture, financial objectives, and more, Phillip is well-versed in all things regarding executive management in the pet care industry.

Phillip’s mission extends beyond business success. He’s committed to coaching both new and seasoned leaders, empowering them to navigate challenges and drive growth. From understanding industry nuances to boosting revenue and refining customer service, Phillip is on a mission to modernize pet care practices nationwide.